Frequently Asked Questions
Everything you need to know about your Book Hero order.
What is the standard shipping time for orders?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, generally arriving within 10-15 business days.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and have original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
Are your clothing materials sustainably sourced?
Yes, Book Hero is committed to ethical fashion. We use organic cotton and recycled polyester in 80% of our seasonal collections to minimize our environmental footprint.
How can I track my package after it ships?
Once your order is dispatched, you will receive an email containing a unique tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Do you offer a size guide for your apparel?
Absolutely. Every product page features a detailed 'Size & Fit' link with specific measurements in both inches and centimeters to help you find your perfect match.