AI, Trust and Business Models

This innovative research monograph explores the nuanced relationship between artificial intelligence, trust dynamics, and value creation in modern organisations.

Drawing on rich theoretical foundations and careful empirical analysis, the authors survey how AI technologies are reshaping our understanding of trust and value creation in organisational settings, offering fresh perspectives on these evolving phenomena. AI, Trust and Business Models makes a significant contribution to management science through its thoughtfully structured approach. The authors first develop a sophisticated theoretical framework examining AI’s influence on management practices and trust mechanisms, then present compelling empirical evidence on trust-based value creation. Their findings illuminate the subtle interplay between human trust, AI-enabled systems, and value creation processes in contemporary business models, supported by robust qualitative and quantitative research.

This scholarly work speaks to academics, researchers, and doctoral candidates in management science, information systems, and organisational behaviour. It holds particular relevance for those studying organisational transformation, trust dynamics, and the evolution of AI-influenced business models. The book’s theoretical depth and empirical insights also make it an invaluable resource for postgraduate students specialising in technology management and organisational studies who seek to understand these emerging organisational dynamics.