Human Resource Management for the Hospitality and Tourism Industries

This textbook explores the policies and practices employed in the management of people working in the tourism, hospitality, and events industries. It considers the nature of these industries and the varied approaches that organisations take with the handling of matters such as recruitment, health and welfare, and remuneration.

The book is enriched with topical case studies that describe and illustrate the human resource management behaviour of airlines, hotel chains, and other international companies in the sector, providing a real-world industry perspective. With a clear, reader-friendly layout containing chapter outlines, objectives, and examples of best practice, this is the ideal guide to HRM for any student on a hospitality, tourism, or related course.